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Job description / Role
Financial:
• Work with team members in order to maximize sales and customer satisfaction and to ensure smooth operations
• Identify and act on up selling opportunities to enhance average sales in order to meet and optimize sales targets
• Seek out cross-selling opportunities to provide the customer additional product
• Understand the importance of best sellers and store hot spots to increase sales
• Keep up with promotions, display placement and visual merchandising inline with guidance provided by the visual merchandising coordinator
• Generate and close sales confidently to aid in achievement of individually targets as assigned by the Manager In Training (MIT), Store Manager or Brand Manager
• Process transactions at point of sale accurately and efficiently
• Minimize or eliminate stock loss by monitoring all store areas and maintaining standard operating procedures
• Be familiar with sales and operational figures at any point of the day and adjust selling strategies as needed
Customer:
• Understand the brand strategy, history, and philosophy
• Be familiar with the store collection and customer profile for the brand and be able to do brief brand presentation
• Understand the brand customer profile and translate that into overall image and purchase recommendations
• Engage the customer by welcoming and acknowledging them courteously and according to their profile, style, and interests• Initiate conversation to understand customer’s needs and requirements
• Devote required time for each sale by pointing out the product’s advantages relating them to customer requirements
• Help customers with any queries they may have surrounding the brand or products
• Manage multiple customers simultaneously, and coordinate with team members to devote adequate attention to all customers
• Answer customers questions on product, style, size, and availability of items
• Regularly refer to the brand and collection guides and catalogues for quick reference
• Maintain after-sales contact with customers to build relationships and drive repeat customers
• Deal with customer complaints and refunds as per company policies
• Attend to customer requirements for after sales services and coordinate duly with the designated repair technician if required
• Process returns or exchanges, returns, refund and repairs as per policies and implement approved sales discounts and promotions in order to driver customer sales
• Maintain impeccable personal presentation and communication skills
Internal Business Processes:
• Complete administrative formalities at the conclusion of the sales prior to settling of the bill
• Process sales and payments on the system efficiently and accurately and close transactions courteously
• Request appropriate customer details to feed into the customer database required for sending through brand promotions
• Maintain knowledge of top and low-selling items and their brands, models, colors, size (if available), SKU turn and applicable replenishment rate
• Maintain store and brand standards ensuring that the floor area is always at highest standards
• Ensure the store floor and stockroom are kept in a safe and clean manner to prevent hazards and damages
• Ensure store aesthetics are maintained throughout the day as per required standards• Report discrepancies promptly to the Store Manager, Assistant Manager or Manager In Training• Process deliveries and stock transfers in an efficient manner against documentation and complete discrepancy reports as needed• Resolve inventory issues through investigation of data and history of purchases
• Display any replenishment of stock and maintain general housekeeping on the shop floor
• Identify fast-selling items and communicate to the Store Manager in order to adjust stock levels and ensure the items are displayed correctly
• Redirect any issues or queries that do not fit in the incumbent’s remit or the incumbent is unaware of to the appropriate staff/manager
• Ensure security devices, tags, store furniture, lighting and cameras are operational and address any gaps immediately. Notify Store Manager of required actions
• A difficult sale or a delicate after-sales problem, to refer automatically to the Store Manager, Assistant Manager or Manager In Training
• Incase of a special order or an order to be delivered at a later date (product non available), follow the sale closely, making sure the customer is updated on an accurate delivery date, and the delivery conditions decided upon have been met and that the product is exactly as ordered. Notify the customer in case of problem
Learning and Growth:
• Stay current of market trends and new collections per brand per release• Remain knowledgeable of all brand warranty and after sale services
• Maintain an interest in fashion and retail• Establish areas of self development through feedback from customers and colleagues
• Provide recommendations to enhance store operations and team productivity
Requirements
• Minimum of 3 years experience in Jewelry Stores
• Good technical knowledge in jewelries (gold, stones, diamonds etc)
• Good communication skills
• Excellent customer service and sales skills
• Willing to work in Ajman
About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.