Sales and Business Development Manager

Job description / Role

The Sales Head will be responsible for managing all sales activities, developing and implementing sales strategies, and overseeing customer service operations. This role requires a proactive leader who can cultivate client relationships, convert leads, and ensure smooth project completion.

Key Responsibilities:
• Attend to new customer inquiries and perform independent on-site visits to convert leads.
• Develop and implement effective sales strategies to expand the customer base and increase revenue.
• Maintain and nurture relationships with existing customers, ensuring high levels of satisfaction.
• Oversee the completion of projects, coordinating with the technical team to ensure operational smoothness.
• Identify new business opportunities and cultivate relationships with potential clients and partners.
• Network with potential companies for collaborations and secure service agreements.
• Lead the customer service team to deliver exceptional support and resolve inquiries effectively.
• Oversee customer service operations, ensuring timely responses and high satisfaction levels.
• Analyze sales data and customer feedback to optimize processes and improve performance.
• Train and mentor sales and customer service staff to enhance skills and achieve objectives.
• Stay updated on industry trends and market dynamics to inform strategic decision making.
• Maintain CRM systems and utilize data analytics to track progress and drive insights.

• Proven experience as a Sales Head, Sales Manager, or similar role in the cleaning services industry or related field.
• Strong track record of developing and implementing successful sales strategies.
• Excellent interpersonal and communication skills with the ability to build and maintain relationships with clients.
• Strong leadership skills with experience in managing and mentoring sales and customer service teams.
• Ability to analyze sales data and customer feedback to drive continuous improvement.
• Proficiency in CRM systems and data analytics tools.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent problem-solving skills and ability to handle customer inquiries effectively.

Preferred Qualifications:
• Bachelor's degree in Business, Marketing, or a related field.
• Experience in the dry cleaning or specialized cleaning services industry.
• Familiarity with the latest industry trends and market dynamics.
• Having a UAE drivers license is an added advantage!

Salary:
AED 5,000 to 6,000 per month inclusive of fixed allowances.

About the Company

All of us at Richies pride ourselves on being members of the community, caring for the community.

We are devoted to positively impacting the lives of our community for the betterment of all. We focus on restoring homes and lives through compassionate customer service and attention to detail. Above all we want to connect with our customers in a way that improves their lives and wellbeing a little bit with every interaction.