Sales And Operation Supervisor

Job description / Role

Job Purpose

The Sales & Operations Supervisor is responsible for driving sales, leading the store team, and optimizing operations. This role focuses on enhancing customer experience, managing inventory, and ensuring seamless stock handling. Strong leadership, business acumen, and operational expertise are essential for success.

Key Responsibilities

Sales & Business Growth
• Lead by example, embodying brand values and customer-first philosophy.
• Define and execute store action plans to achieve sales targets and key performance indicators (KPIs).
• Manage customer databases to strengthen relationships and maximize sales opportunities.
• Stay ahead of industry trends, competitor insights, and market opportunities.
• Conduct quarterly SWOT analysis and align strategies with management.
• Leverage all sales channels (online and offline) to expand customer reach.

Customer Experience & Sales Leadership
• Develop and implement sales strategies to exceed revenue targets.
• Mentor and motivate the sales team to optimize performance.
• Monitor KPIs, conversion rates, and customer feedback to drive improvements.
• Ensure an exceptional, personalized shopping experience aligned with brand standards.
• Implement clienteling strategies, focusing on VIP clients and loyalty programs.

Financial & Business Performance
• Analyze sales reports and financial data to identify improvement areas.
• Optimize store profitability by managing operational costs and improving efficiency.
• Ensure accurate cash handling, transaction monitoring, and end-of-day reconciliation.
• Provide management with data-driven insights for strategic decision-making.

Team Leadership & Development
• Recruit, train, and develop a high-performing team.
• Foster a positive, inclusive work environment and serve as the link between employees and leadership.
• Coach and mentor team members for continuous professional growth.
• Ensure clear communication and execution of performance improvement plans.

Store Operations & Inventory Management
• Oversee daily store operations, ensuring efficiency and policy compliance.
• Manage stock levels, replenishment, and inventory control to minimize shrinkage.
• Supervise the receiving team for timely and accurate stock processing.
• Collaborate with logistics and supply chain teams for seamless stock movement.
• Ensure compliance with safety, security, and legal regulations.

Operational Excellence & Technology Integration
• Implement and enforce SOPs for sales and operational efficiency.
• Manage e-commerce order fulfillment to meet service level agreements (SLAs).
• Leverage technology tools (clienteling apps, WhatsApp Business, etc.) to enhance customer engagement.
• Continuously improve workflows and team efficiency.

Key Performance Metrics
• Sales & Revenue Growth
• Store Operational Efficiency
• Customer Experience & Service Quality
• Team Performance & Development

Qualifications & Experience
• Experience: 6+ years in retail, with 3+ years in a managerial role.

Industry:
• Fashion, Apparel, Luxury, Lifestyle Retail, Department Stores, Concept Stores, Beauty, or Specialty Retail.

Education:
• Bachelor’s degree in Business, Retail Management, or a related field (preferred).

Technical Skills:
• Retail sales strategy, inventory management, merchandising, financial reconciliation, compliance, and loss prevention.

Interpersonal Skills:
• Leadership, communication, problem-solving, customer engagement, training, time management, and adaptability.

About the Company

Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work.

It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region.

We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships.

Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.