Sales and Reservations Intern (UAE National)

Job description / Role

Hotel Overview:

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Sales and Reservations Intern - (U.A.E National)

Have a skill for tapping potential customers and guests to the hotel? The Sales and Reservations Intern is responsible for all administrative duties for the sales and reservations team. You will be assisting in incoming calls and inquiries to the sales and reservation department in a professional, efficient, and friendly manner.

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Handles all documentation to be sent to clients.
- Handles all documentation to be sent to clients.
- Handles all incoming telephone enquiries effectively.
- Assists with Opera inputs.
- To make sound decisions within parameters (eg. Extend late check outs, arrange VIP treatments, etc.).
- Support to 3 to 4 managers to satisfy clients' needs and to ensure all business enquiries are turned definite.
- Generate reports as and when required.
- Assist with any other sales and Reservation support projects & duties as requested.
- Assist other managers in the absence of other administrators.
- Inform guests of the services and accommodation rates in the hotel make reservations for guests according to their needs.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
- To ensure that every booking made by a travel agent contains the relevant travel agent name.
- Responsible for ensuring that each new travel agent utilizing the reservations system has relevant information recorded on a New Travel Agent Master Form and passed to Finance, Front Office and Reservations Manager for approval
- Responsible for ensuring that all reservation filing and correspondence is carried out daily.
- Receives processes and confirms all rooms reservations channeled through efficiently and courteously through Telephone, In Person, Mail or Sales Department

Requirements

Your experience and skills include:

- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.