Sales Associate

Job description / Role

Position Objective

The position is responsible for representing the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience. The role includes performing various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Key Responsibilities

Customer Service:

• Greet customers and assist them in selecting the right product.
• Convert window shoppers into buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST - Greet, Understand, Explain, Sell, Thank).
• Stay updated about the various brands of the group for suggestive selling to customers.

Grooming / Attitude / Knowledge:

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during the sale period.
• Possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise:

• Ensure all stock is laid out and displayed to attract customers and as per standard layout norms.
• Follow all visual merchandising guidelines and maintain stock norms on clearance.
• Record inventory inwards and outwards and maintain reports.

Process:

• Handle the Point of Sale (POS) / billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, or automatic debits.
• Maintain awareness and vigilance regarding security in the store without negligence.
• Be flexible to work varied shifts and overtime as per business requirements.
• Adhere to standard operating procedures and loss prevention policies.
• Maintain confidentiality of sales figures to outside parties.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.