Sales Associate - Temporary Replacement

Job description / Role

The Customer Service coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.

Main responsibilities

IT Support
- Update and create new references for item and products
- Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
- Generate delivery instructions and communicate them to relevant parties
- Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the division's brands, sales prices to clients, clients' monthly stock and sales
- Manage backorders and update discontinued items with relevant replacement item
- Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards' requirement

Customer Support
- Liaise on daily basis with the customers to initiate and follow up on Sales Orders
- Send order acknowledgement to the customers providing them with a proposed delivery date
- Handle and follow up on customers' complaints, if any
- Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
- Follow-up on payments
- Review inbound stock deliveries and plan customers' orders accordingly

Supplier Support
- Liaise on daily basis with the suppliers to confirm the company's Purchase orders and follow up on delivery dates
- Meet with the supplier every two weeks to coordinate workflow
- Maintain harmony among customers/ suppliers and resolves grievances, if any

Coordination
- Liaise on daily basis with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers' orders
- Maintain shipment status database
- Meet periodically with the Marketing Executive to remain updated on new products and their availability
- Liaise with the Accounting Department on issues concerning advance payments from clients, credit notes or debit notes, general payments etc.
- Confirm export prices and availability of stock through sales administrators
- Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalised and delivered on time

Requirements

Additional tasks
- Review In-flight sales brochures/validity
- Review Price list update/visuals applied
- Description of products and text
- Competitors list/update
- New Proposals
- Coordinate with Marketing for new prices and samples
- Prepare offers for the client
- Maintain Selections for sales onboard and concerned updated
- Analyse margins and cost ratios.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.