Sales Automation Specialist

Job description / Role

Synopsis

Manage design, development, and implementation of custom solutions using available technology tools. Collaborate with stakeholders to understand requirements, design efficient solutions, and deliver high-quality applications that automate processes, improve efficiency, and drive business value for Sales & Distribution.

Accountabilities

- Collaborate with stakeholders to gather requirements and understand business needs, then design and implement efficient solutions to improve efficiencies.
- Utilise automation platforms like Power Automate to integrate various tools and automate repetitive tasks.
- Identify opportunities for automation to improve efficiency and productivity across departments.
- Document technical specifications and development processes for future reference and/or training when implemented.
- Deliver services and solutions for the department using PowerApps, SharePoint and Power Automate.
- Coordinate, monitor and maintain the Etihad hub content on the platform to ensure it is accurate, up to date, as this is the repository of information for trade.
- Automate and manage sales related distribution ensuring that the correct target audience is reached, monitor insights and provide regular updates via bespoke communication reports.
- Take ownership the Sales & distribution SharePoint site including content and accesses, ensuring that all sales & distribution related content is uploaded to the SharePoint site and maintained accordingly.

Education & Experience

- Minimum of Five (5) years of experience with Power Apps/Power Automate and/or
- Bachelors in computer science preferred
- Experience developing solutions with sales automation tools is required
- Experience with Adobe Experience Manager or similar Content Management System (CMS) is desired
- Experience with other Microsoft technologies, such as SharePoint, Power BI, and Teams
- Strong customer service skills, and the ability to collaborate and work within a cross-functional team.
- Experience in Adobe - Analytics, Qualtrics or equivalent technologies is a plus

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.