Job description / Role
The mission of this position is to oversee the performance and efficiency level of sales representatives and to make sure we provide a very good quality of service to our customers and potential customers.
• This will be done by coordinating the sales team by managing schedules, filing important documents, and communicating relevant information.
• Ensuring the adequacy of sales-related equipment or material
• Responding to complaints from customers and giving after-sales support when requested
• Keeping CRM and ERP are updated on a daily basis
• Daily follow-ups with relevant teams to make sure customer jobs are handled perfectly.
• Data entry of CRM and ERP (Entering order information into the company database)
• Follow-up on leads and customers’ requirements
• Hold daily meetings with operations and customer service teams to define the priority of each job and resolve bottlenecks. This position will be responsible for moderating the meeting.
• Preparing daily and weekly performance reports
• Proper documentation of customer jobs and leads
• Provide daily report to CEO about the progress of the jobs and most important bottlenecks
• Tracking and reporting objectives and performance of each sales rep.
• Working with staff members from other departments such as operations, marketing, research/design, and financing to optimize sales
• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
• Excellent command of English literacy is required
• Experience working with ERP and CRM is a plus.
• Excellent in excel and office suite.
• Sharp attention to detail
• Good analytical skills
• Solid Communication skills
• Program management skills are required
• Good presentation skills are required to manage and run daily meetings efficiently.
• A team player with a high level of dedication
• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
About the Company
DFreight is a digital freight forwarder company.
We provide an online collaborative platform to streamline the shipping processes. We aim to make the best freight forwarding experience for both customers and suppliers through technology solutions and utilizing data that provides efficiency, transparency, and cost-effectiveness.
At DFreight, we dedicate our time to improving the transportation industry. We use cutting-edge technologies, state-of-the-art equipment, and a team full of professionals to provide our valued customers with the smartest logistics solutions. DFreight has gathered together more than 50 professionals in two main offices located in the UAE and Armenia.
Our vision is to develop the most advanced freight forwarding platform so that our customers can manage their whole supply chain, including shipments, cargo, and freight. We run our business fully aware of our duty to generate added value in everything we do, to satisfy our employees and partners, as well as to make investments that contribute to their development.
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