Sales Coordinator

Job description / Role

• Supporting sales function and coordinating sales-related activities within the company, to achieve sales plan.
• Contribute to Customer satisfaction by ensuring the accuracy and timely processing of orders.
• Managing the sales-related activities for the assigned customer.
• Supporting/Coordinating with the H.O sales team, Marketing.
• Ensuring the timely delivery of goods to customers.
• Coordinating with customers on vessel schedules and getting confirmation on draft documents.
• Sending an information and providing the documents to the customer once the material is left from the plant.
• Update the tracking details to the customer upon the delay in the arrival of shipment at the destination and coordinate with our team accordingly.
• Facilitate the resolution of sales related issues with customers & team.
• Responding to sales queries via phone, email, and written communication, and informing internal teams, the sales team at the head office, and customers.
• Coordinate with Marketing and QC team on the sample requirement.
• Arranging the sample deliveries to the customer. (Local) Thru. Driver. (Export) via Courier.
• Arranging and verifying documents with approval from the accounts department based on payment and direct courier requirements.
• Monitoring the daily despatched records and sharing the orders to the management.
• Verifying SGS documents and forwarding it for the client and supervisor approval.
• Following up on payments related to advance payment customers.
• Gather pending deliveries and passing the information to the relevant department.
• Following with the respective team to proceed with the shipment with an approval from the customer
• Internal Coordination with the driver for the timely deliveries of samples & documents.
• In the absence of the Sales Assistant, the responsibility of preparing export documents and coordinating sample deliveries via courier will be undertaken.

• Proficient in Microsoft Office and any other software related to record keeping.
• Sample report as and when requested by marketing team.
• Sales related report as and when requested by Marketing team
• Daily wise dispatch order forwarding it to Management.
• Pending order details as and when requested by the customer.

Key Internal Interfaces
• Executive Director, Marketing Manager, Production Manager, Assistant Manager, Sr. Officer QC/QA, Sr. Accountant & Logistics team.

Benefits:
* Competitive salary package
* VISA , Medical Insurance & other benefits as per UAE law.
* Transportation provided : From Ajman (Lulu Hypermarket) to Company.

About the Company

Visen Polymers FZE, a leading manufacturer of polymer emulsions, centres its efforts on delivering premium products to paint, textile, adhesive and construction industries as well as consumer products. With a clear vision of becoming the largest supplier of water based polymer emulsions, the company has been making a persistent effort in improving its products, manufacturing, sales, marketing, and supply chain management.