Sales Coordinator

Job description / Role

Summary

Main duties and responsibilities:

Operational:

• To ensure own knowledge and understanding of Envision is up to date.
• To develop a good knowledge of Opera front office and reservations systems in order to be competent in checking bedroom and room type availability.
• Develop and maintain close working relationship with operational departments.
• Maintain confidentiality on work issues.
• Provide accurate and timely handovers to front office complete with rooming list, breakfast vouchers and welcome letters.
• Liaison with immigration to obtain necessary visas for the guests.
• To develop an organized and efficient system for managing administration paperwork including records, reports, budgets, tracking, follow up and other documentation so they can be found quickly and easily.
• To ensure that an accurate and efficient filing system (electronic and manual) is maintained at all times.
• To exercise due care and professionalism in handling telephone enquiries, and to provide a positive first impression of Park Hyatt Abu Dhabi by adopting a customer-centered friendly tone.
• To ensure that all agreements (sales contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
• To develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
• To ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.
• To organize and coordinate the pre-convention meeting in conjunction with respective sales/convention manager.
• To review function rooms blocked by you weekly to ensure that all business on the books is "live" and traced, tracked for confirmation.
• To ensure that changes in product status are reflected with change in the hotel Net Delphi database system, in a timely manner.
• Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
• Work with sales managers to create positive and professional relationships with clients.
• To ensure that the catering/convention service team projects a warm, professional and welcoming image.

Marketing

• Assists to conduct extensive competitor research and maintains excellent product knowledge of the hotel.
• Be aware of community, business, political and social factors that may affect the hotel's financial performance.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's values and culture characteristics.

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically, is maintained at all times.
• Maintains complete and supported records of all sales agreements, contracts and quotations for the hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• Assists in consolidating and preparing sales reports.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.