Sales Executive - Retail | Al-Futtaim Motors | Toyota

Job description / Role

Job Requisition ID: 167233

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Are you passionate about cars and have a knack for sales? We have an exciting opportunity for you to join our team as a Toyota Sales team member in Sharjah. In this role, you will have the chance to maximize every sales opportunity and build long-term relationships with our esteemed clientele. You will be responsible for achieving sales targets, maximizing the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales, all while maintaining high standards of Customer Satisfaction (CSV) and Net Promoter Score (NPS) throughout the customer journey.

What you will do

• Sales Volume: Achieve and maintain the company-prescribed sales standards for your area of operation, enhancing and maintaining the company's and brand's image and prestige.
• Customer Satisfaction: Achieve or exceed CSI/NPS objectives, ensuring maximum customer satisfaction and repeat sales.
• Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on the number of prospects logged, ensuring the achievement of the company's business objectives and a larger customer/prospect base.
• Cash and Credit Control: Ensure that company procedures are adhered to while handling cash and credit customers, ensuring the safety of cash and minimal chances of any loss.
• Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry trends, new features and their benefits, technical developments, market trends, selling techniques, and customer handling skills, which in turn enhance performance considerably.

Required skills to be successful

• 2 years of sales experience, with a background in luxury automotive sales being highly desirable.
• Upselling skills and the ability to create value from new products.
• Exceptional written and spoken communication skills.
• Strong negotiation skills, with a proven ability to influence customer choices.

About the team

The role aims to meet Branch Sales and F&I targets while ensuring that each customer is provided with a one-stop offer in the sales process. The role holder interacts directly with the Branch Manager, Branch Sales Executives, and Branch Support Staff. People working within the luxury automotive retail industry often have to work extended hours most evenings and weekends to achieve their targets.

What equips you for the role

• Degree or diploma education preferred, but not essential.
• Essential to have at least 2 years of experience in a similar sales position in retail sales.
• English is essential, and Arabic is desirable.
• Leadership, negotiation, and influencing skills, ability to build strong customer relationships, conflict resolution, ability to think clearly under pressure, ability to make decisions and follow through. Strong team player.
• UAE driving license is required.
• Possess technical knowledge of luxury automobiles, negotiation, and influencing skills.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.