Job description / Role
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years
As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.
Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.
What we are looking for: Sales Executive, Sneaker Expert - Level Shoes
Level Shoes is a globally recognized retail concept and destination located in the heart of Dubai Mall and dedicated to the world of designer footwear and accessories. The 96,000 square- foot store offers a wide range of unique services; from personal shopping, spa experiences, dedicated concierge service to regional online shopping. The curated space is divided into 30 designer boutiques and 5 multibrand areas each designed with its own bespoke personality: Women's Designer, Contemporary, Men' s Designer, Trends and Kids.
Here, in the heart of Dubai, Level Shoes is a retail experience unlike any other, offering over 250 international designer brands of which more than 100 are exclusive to Level.
In this role, you will be responsible for delivering an outstanding guest experience to all guests and using appropriate sales techniques and product knowledge to reach the sales targets. The Sales Executive must drive self-education on hybrid understanding & sneaker trends through tools made available (i.e. axonify)
What you'll do:
- You'll act as an ambassador for the Sneaker department on the store floor, working with colleagues, other departments and sneaker industry influencers.
- Build and maintain guest experience standards in order to build strong loyalty
- Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations
- Apply customer journey learning in interactions with Guests
- Achieve the sales target by using advanced sales techniques and product knowledge
- Focus on selling and up selling
- Suggest new ideas on how to improve sales
- Price and tag items received Merchandising:
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
- Implement all merchandising as per the brand's visual merchandising guidelines
- Participate in cycle physical count
- Support all in-store marketing activities
- Participate in relevant projects and community activities as and when needed
- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
What you need to succeed in this role:
- Bring high energy and enthusiasm to the role, combined with strong passion for the sneaker industry
- Be knowledgeable about the history of sneakers, launch calendars and industry influencers with an ability to connect with and educate fellow sneakerheads
- Be the best of the best when it comes to historical, cultural and sneaker trends knowledge
- You will have excellent written and oral communication skills, able to clearly express opinions and work collaboratively to bring your insights to life creatively
- You will be a future thinker - using your expertise and instincts to find ways forward for new projects
Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.
What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.