Sales Manager

Job description / Role

Company overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We’re looking for an experienced Sales Manager to run the sales operations of an assigned showroom portfolio across the UAE. You’ll execute sales strategies, lead and coach a high performing team, uphold standard operating procedures, and ensure targets are met while delivering an outstanding customer experience.

What you will do

• Lead daily sales performance—track vehicle sales, support non-regular transactions during peak seasons, and ensure monthly and annual targets are achieved
• Own the business plan—provide, analyze, and manage plans that drive operational targets set by centre management; course correct as needed
• Monitor and elevate team results—evaluate performance and take corrective action with centre management to keep portfolios on track
• Strengthen sales processes and customer care—promote standard procedures, resolve escalated complaints, and improve customer satisfaction and engagement outcomes
• Coach for growth—develop Sales Executives and showroom staff through regular reviews (PDR) and targeted development actions
• Ensure data quality—maintain customer data capture accuracy at all points of sale; leverage Connect reports for visibility
• Build product knowledge—run regular discussions and training to enhance team confidence and sales effectiveness
• Manage compliance—handle documentation and government related matters in line with prescribed rules to minimize legal risk
• Success measures: monthly and annual target achievement, team performance metrics, customer satisfaction scores, PDR outcomes, Connect reporting, training cadence, complaint log closure, and alignment with government policy updates

Required skills to be successful

• Bachelor’s degree or equivalent
• At least 8 years in sales, including 2 to 4 years in a managerial role
• Customer and personal service: deep understanding of needs assessment, service quality, and satisfaction evaluation
• Sales and marketing: methods for promoting and selling, basic strategy, product demonstrations, and sales control systems

About the team

You’ll be part of our Sales department, reporting to the Dealer Principal, and leading a team that may include Sales Executives, Sales Administrators, and Guest Relations Officers (team size varies by branch). The role is the on the ground owner of showroom sales operations for the locations assigned.

What equips you for the role

• Administration and management: fundamentals of resource allocation and people coordination
• HR and people practices: working knowledge of selection, training, compensation and benefits, and labor relations
• Financial and accounting: general principles to read reports and make sound commercial decisions
• Communication: practical command of English; Arabic awareness is beneficial for customer interactions
• Core behaviors: time management, motivating and developing others, performance monitoring, active learning, stress tolerance, achievement drive, problem sensitivity, sound judgment and decision making, deductive and inductive reasoning
• Digital skills: proficiency with worksheets, word processing, presentations, and database management
• Sales traits: persuasive, competitive drive in sales, resilience under pressure, patience, and persistence

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.