Sales, Meeting & Events Coordinator

Job description / Role

Company Description

Join us at Accor, where life pulses with passion! Novotel & Ibis Gate Abu Dhabi & Pullman Dubai JLT.

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist.

Job Description

• Coordinating with all the departments regarding events and meetings
• Preparing event proposals and contracts
• Preparing event orders
• Planning for the events and meeting with staffing and guest requirements
• Preparing pro-form invoices and tax invoices
• Daily posting and billing
• Coordination with finance team regarding pay masters
• Apply DCT permit and follow up daily in TAMM portal for DCT circular updates
• Managing stocks and operation equipment on a daily basis for meetings and events/functions
• Ensure the meeting room is ready and fully equipped before guest arrival
• Preparing the monthly and yearly reports and maintaining the tracking sheets
• Preparing commission reports and submitting to accountant/finance teams
• Tele sales calls
• Guest feedback after events
• Support sales operations: Contribute to daily sales activities by preparing and managing documents requested for corporate and leisure clients
• Client communication and coordination: Serve as the primary point of contact between the sales team and clients, effectively managing inquiries, scheduling meetings, and ensuring smooth flow of information
• Sales data management: Maintain and update critical sales data within company systems, including client information, inquiry tracking, and sales performance metrics
• Sales reporting and analysis: Assist in generating sales reports, forecasts, and key performance indicators, providing valuable insights to management for informed decision-making
• Interdepartmental collaboration: Coordinate effectively with other departments, such as revenue management, marketing, and operations, to ensure seamless guest experiences
• Client relationship building: Help foster and maintain strong client relationships by actively supporting the sales team in lead follow-up, ongoing communication, and client engagement activities
• Administrative support: Provide administrative support to the sales department, including scheduling, preparing meeting materials, and organizing sales-related files and records
• Customer service excellence: Deliver exceptional customer service by promptly and professionally addressing client inquiries, ensuring a positive and memorable desired guest experience

Qualifications

• Excellent communication and interpersonal skills
• Strong work ethic and a positive attitude
• Ability to work independently and as part of a team
• Proficiency in relevant software such as Microsoft Office

Additional Information

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.