Sales Operations Manager

Job description / Role

Key responsibilities:

Our client is looking for an experienced sales operations manager with a background in HVAC and/or fire protection industries to oversee and optimize sales processes and customer relationship management.

• Oversee and manage day-to-day sales operations to ensure seamless execution.
• Streamline and improve sales processes to enhance efficiency and maximize revenue.
• Monitor and analyze key sales metrics, including pipeline health, conversion rates, and revenue growth.
• Identify bottlenecks in the sales cycle and implement corrective actions for improvement.
• Support sales teams with documentation, certifications, pricing strategies, and contract management, ensuring accurate lead times for production and deliveries.
• Work closely with supply chain, logistics, and production teams within a matrix organization to maximize revenue.
• Maintain strong relationships with suppliers, manufacturers, and distributors to ensure timely product availability.
• Oversee inventory levels to avoid stock shortages and ensure efficient supply chain management.
• Keep track of supplier stock levels and production schedules, follow up on progress with the operations manager, and provide timely updates to clients to ensure no delays in lead time.
• Maintain strong relationships with both clients and partners to drive long-term business growth.
• Assist in customer engagement and ensure smooth order processing to enhance client satisfaction.
• Align with marketing teams to optimize lead generation efforts and support sales objectives.
• Analyze historical sales data and market trends in collaboration with the sales team leader/key account managers to create accurate demand forecasts.
• Develop reports and dashboards to provide leadership with valuable insights on sales performance.
• Prepare monthly pipeline forecasts and discuss key findings with the managing director.
• Conduct independent business negotiations with suppliers and partners.
• Handle multiple tasks efficiently while working under pressure.
• Ensure no delays in production or delivery lead times through proactive coordination.

Qualifications & skills:

• Bachelor's degree in business administration, sales, HVAC engineering, or a related field.
• 5+ years of experience in HVAC/fire protection sales operations in the UAE market.
• Understanding of HVAC systems, components, and industry suppliers.
• Experience with customer service to ensure customer satisfaction.
• Knowledge of HVAC supplier networks, logistics, and procurement processes.
• Familiarity with international trade rules (Incoterms) and contracts to effectively negotiate deals and business agreements.
• Strong ability to liaise with suppliers, distributors, and customers effectively.
• Strong analytical skills to identify and resolve sales and supply chain challenges.
• Familiarity with UAE and Middle East HVAC/fire protection regulations, projects, and key industry players.
• Very good communication skills in English; Arabic will be highly desirable.
• Having a UAE driving license and a car will be an advantage.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions