Job description / Role
• Coordinate with renewal team by managing calendars, organizing client’s files and documents, and communicating client information to representatives, management, or other staff as needed.
• Respond to customer inquiries/ complaints.
• Inform clients of unforeseen delays or problems or work with renewal executive to inform clients of delays and problems (as well as to solve these problems).
• Familiarity with CRM (customer relationship management) software (ZOHO).
• Create email correspondence to enhance client communication and maintain renewal list
• Answer calls for renewals, logged messages, and/or transferred calls to the appropriate person in an efficient manner.
• Organize renewal team by managing schedules, filing important documents, and communicating relevant information.
• Ensure the adequacy and maintenance of documents and contacts.
• Responds to complaints from customers and gives after-sales support when requested.
• Process renewals and inform customers of unforeseen delays or problems.
• Maintain renewal list and updates
• Assist in the preparation and organizing of promotional material or events.
AED 4,500 to 5,000 per month inclusive of fixed allowances.
• 3-5 years experience in sales department with corporate companies
• Proven experience in sales; experience as a sales Admin or in other administrative positions will be considered a plus;
• Good computer skills (MS Office)
• Proficiency in English
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• A team player with a high level of dedication
About the Company
Welcome to CREATIVE ZONE!
We are a team of company registration professionals who are passionate about bringing the dreams of aspiring entrepreneurs and SME’s to life.
We believe in providing you not only with your company’s documentation, but also equipping you with the necessary tools to promote, develop and grow your business.
We are a business setup company with a difference - our work doesn't end with the issuance of your trade license & residency visa - it starts there!
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