Ref: RP682-26

Job description / Role

Employment: Full Time

• To support the sales team in any activity relating to any sales activity, including providing reports to salespeople and the directors and working to improve systems and process to enhance the smooth running and development of the department.
• Dealing with some clients from time to time as requested by the sales team.

Key Responsibilities:
• Report to Sales Support Head
• Works vigilantly with logistics to finalize order shipments
• Handles sales queries and seeks departments’ pending’s
• Identifies system issues
• Organizes data and customer ID files
• Maintains accurate records through CRM
• Maps market industries to optimize sales for sales department
• Assist sales department in maintaining good customer relationships
• Works in parallel with procurement, sales, and logistics to finalize orders
• Reach out to customer leads through cold calling
• Report customer problems to respective departments
• Coordinate sales effort with team members and other departments
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.

Skills and Abilities
• Ability to deal with customers
• Well Experience in Tender Documentation
• Organization and time management
• Complaint handling Skill and stress management skills
• Problem Solving Abilities
• Excellent communication skills both verbal and written and listening
• Detail-oriented
• Quick learner
• Well versed in Microsoft Office Suite
• Incoterm’s knowledge is advantage
• Aware with UAE custom processing
• Ability to deal with both not only local but with Exports


Personal Characteristic
• Willingness to learn
• Team player
• Strong Interpersonal skills
• Professional

Please note: From time to time there that other job responsibilities may be provided as a project or may be included into the role. Also, due to the nature of the role additional hours will be expected due to the nature of the position and level of responsibility required to meet customer needs.

Company Policy & Compliance:
• Follow all company policies and procedures
• Maintain company confidentiality at all times
• Maintain a professional image
• Any information created when working for the company is the property and right of the company

Relationship with Executive Director & Managing Director:
• Ensure timely reporting on progress against the strategic and annual business plan
• Report KPIs as defined in the KPI dashboard

About the Company

Built over a rich legacy of over 50 years in the Chemical Industry, Kemipex is a leading developer and supplier of technologically-advanced and economically-improved chemical products and solutions. Based in the Middle East, we are involved in business operations across the globe. Apart from being key players in several chemical sectors like food, pharma, coatings and advanced construction raw materials, we are primarily a leading market figure in the Lubricant industry. Complying with various industrial specifications, our potent resources and strong technological database help us maximize the reliability, efficiency and lifespan of our customers finished products.

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