Sales Technical Support Engineer (Smoke Management System)

Job description / Role

We are seeking a highly skilled and motivated sales technical support engineer with expertise in smoke management systems to join our dynamic team.

The ideal candidate will be responsible for providing technical support to our sales teams and customers, assisting in the specification, design, and implementation of smoke management solutions. This role requires a blend of technical knowledge, sales support experience, and the ability to communicate complex solutions effectively to both internal and external stakeholders.

Key Responsibilities:

• Technical support for sales team: Work closely with the sales team to understand customer requirements and provide technical solutions based on the capabilities of the smoke management system. Offer pre-sales technical support to clients, including conducting product presentations, demonstrations, and providing product specifications. Assist in creating and reviewing technical proposals, bid specifications, and system designs. Respond to technical queries from customers, contractors, and consultants related to smoke management systems and other related products.
• System design & configuration: Provide technical guidance on system design, integration, and application of smoke management systems in various environments. Collaborate with customers and engineers to configure and customize solutions that meet project-specific requirements. Perform calculations and simulations to support the technical feasibility of proposed solutions (e.g., airflow analysis, fan sizing, etc.).

Qualifications:

• Education: Bachelor's degree in mechanical engineering, electrical engineering, fire protection engineering, or a related field. Relevant certifications or courses in smoke management, fire safety, or HVAC systems will be an advantage.
• Experience: Minimum of 3 years of experience in a technical support or sales engineering role, preferably in smoke management systems or a related field. Strong understanding of smoke and heat venting systems, fire safety regulations, and HVAC systems.
• Other requirements: Willingness to travel for client meetings, product demonstrations, and site visits (domestic/international, as required).

About the Company

Since National Fire Fighting Manufacturing FZCO (NAFFCO) was established, it has grown to become the largest fire fighting equipment manufacturer in the Middle East and one of the top manufacturers worldwide.

The companys core business focuses on design, manufacture, supply, installation and after sales services with our highly trained and experienced technicians and engineers for fire fighting products ranging from basic fire extinguishers to highly sophisticated fire engines. The company provides total fire protection solutions to the most prestigious developments around the world, including residential buildings, commercial complexes, telecommunication centers, industrial installations, oil refineries and petrochemical plants and airport installations.

With its presence in over 100 countries, NAFFCO headquarters is located in United Arab Emirates, where a wide range of innovative fire fighting equipment is manufactured with the companys state-of-the-art technology.