Salesforce Specialist - Customer & Marketing - Consulting

Deloitte & Touche (M.E.)

Dubai, UAE

Posted
Ref: KP054-1048

Job description / Role

Are you an experienced, passionate pioneer in technology - a solutions lead, builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues? If so, consider an opportunity with our Deloitte Digital Center - we are breaking the mold of a typical Delivery Center.

Our Digital agenda has been growing since 2014 with significant, continued growth on the horizon and Salesforce is our strategic partner for this growth. Deloitte is recruiting Interested? Read more about our opportunity below.

Work you'll do/Responsibilities

- Deliver Salesforce solutions on Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Communities and Force.com platform
- Play delivery technical SME role on projects to lead, design and develop Salesforce solutions, provide technical walkthrough to team and client features owners
- Provide technical leadership on projects by providing necessary guidance to junior team members to follow Salesforce best practices
- Accountable for Salesforce technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities
- Support or lead in reviewing Epics/User-stories, convert functional requirements to technical requirements, Estimate user stories, plan team capacity and work closely with Scrum Master to finalize Sprint scope
- Ability to analyze/identify gaps in functional/business requirements, discuss with functional and client product owners on required changes that aligns with Salesforce product stack and architecture
- Lead or develop end to end Salesforce solutions using Configuration and customization using APEX Class, Triggers, Visualforce pages, Lightning components etc.,
- Design or Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On.
- Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
- Define code review methodology, perform independent code reviews and certify code developed by self and other junior team members on the project.
- Manage risks and issues as well as cross dependencies with other teams. Communicate effectively with internal teams and client to address technical design and functional gaps.
- Ability to effectively debug and resolve technical issues and/or defects which may be reported as a result of faults in the production system.
- Assist with client presentations and proposal creation as required.
- Assist in writing technical approach and design documentation as required.
- Must be willing to live and work in United Arab Emirates or Saudi Arabia.

Leadership Capabilities

- Builds own understanding of our purpose and values; explores opportunities for impact
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understands expectations and demonstrates personal accountability for keeping performance on track
- Actively focuses on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business

The Team

From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality.

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Requirements

Qualifications

- 5 + years of total IT experience with at least 3+ years of Salesforce project development experience
- Strong Salesforce customization and configuration experience (at least 1 or more of the following five Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Communities and knowledge)
- Hands on delivery experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc.,
- Experience in UI technologies like Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript would be a plus
- Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
- Ability to migrate Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design System with Visualforce pages.
- Knowledge of Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc.
- A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force.com IDE.
- Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
- Strong preference for candidates who are Salesforce.com certified
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available.

How you'll grow

Deloitte in the UAE is part of Deloitte & Touche (M.E.). Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL).

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Integrity
  • Outstanding value to markets and clients
  • Commitment to each other
  • Strength from cultural diversity