Job description / Role
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years
As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.
Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.
What we are looking for: Salon Receptionist - Abu Dhabi
Our Salon Receptionist is responsible for ensuring great guest experience that enhances Joelle Group's image. Our Salon Receptionist is also responsible for handling all appointment scheduling and follow-up, cash processes and reporting while maintaining a tidy reception desk.
What you will do:
- Maintain excellent grooming standards to reflect Joelle Groups image
- Ensure communications ethics particularly while talking on the phone with the clients
- Acquire and maintain an excellent working knowledge of the computer & booking system
- Explain products, services and treatments to clients and assist them with determining their individual needs
- Answer calls and assist customers on specific inquiries
- Follow-up/ check clients as per appointment schedule
- Ensure clients feel welcome when they arrive for their appointments
- Attend to guests needs while maintaining a professional and pleasant manner
- Handle customer complaints in an efficient manner & escalate to salon manager when necessary
- Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups
- Ensure all the printing materials are available in the Salon
- Keep track of the duration of service delivery by technicians
- Ensure that telephone, fax and printer are working properly
- Ensure and maintain the cleanliness and orderliness of the reception area
- Promote, up-sell & cross-sell products and services
- Responsible for the cash sales in salon
- Prepare daily report of income and report to Salon Supervisor
Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.
What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts .
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.