SAP Ariba Director / Sr. Manager - Solution Optimization

Job description / Role

SAP Ariba Director / Sr. Manager - Solution Optimization - Dubai Job

SAP Ariba is a leading cloud based Procurement solution and part of the SAP family. We are changing the way companies buy goods and services through our product innovation and transformational approach. Much of our success is also due to our organization, the Customer Value team, and our people, and in particular the Customer Engagement role. As a result of rapid growth in our customer base we are recruiting.

Job Description Overview

The Solution Optimization expert works directly with SAP Ariba customers to identify solution- based opportunities and an executable strategy to advance their desired business outcomes. The Solution Optimization expert works closely with SAP Ariba account management to support regional strategic goals. The SO resource is not dedicated to a single set of customers but rather works to optimize solution-supported value across the region. This person becomes part of a global and dynamic team of solution experts who not only help customers but also actively support one another and serve as recognized experts within the organization.

The Solution Optimization expert supports overall SAP Ariba shared goals of driving customer value, securing renewals, and increasing NPS, by:
- Leading solution-focused workshops with customers' key stakeholders to review their current solution usage, configurations, integrations, and business processes
- Identifying solution-based opportunities that will further the customers' desired business outcomes
- Developing customer-specific recommendations and strategies to optimize their solution usage and business processes
- Creating solution adoption playbooks for new and key functionality that can be leveraged by account managers, consulting, customers, and partners to support knowledge scale
- Sharing solution functionality and innovation knowledge and insights with colleagues and customers at events such as Customer Success Days, Summits, and SAP Ariba LIVE

Duties and Responsibilities
- Lead comprehensive solution-based assessments via in-depth reviews of a given customer's procurement processes, business objectives, and operating model
- Deliver high-impact demonstrations to existing customers to illustrate how solutions can be tailored to maximize ROI and reduce costs
- Architect creative and flexible solution strategies to drive process improvements, increased adoption, and solution expansion to maximize customer value and ROI from their SAP Ariba solutions
- Positively influence both mid-level managers and C-level executives on a strategic vision for solution optimization
- Develop solution, new innovation, process, and industry-relevant expertise
- Provide the customer account team with expert support to advance their success plans
- Contribute to the continuous improvement of the Solution Optimization team by sharing knowledge, best practices, process improvements, and case studies of completed engagements
- Provide solution management and engineering teams with product recommendations
- Actively collaborate with cross-departmental SAP Ariba teams (account management, sales, consulting, delivery, support, product, and engineering teams)

Requirements

Minimum Qualifications
- Deep understanding of SAP Ariba on-demand solutions and network products
- Fluent in English; additional languages a plus
- 3+ years of professional work experience (prefer procurement, sourcing, or sales)
- 5+ years customer-facing or project management leader experience
- Ability to quickly foster trust-based relationships at all levels with customers
- Ability to travel up to 50%

Preferred Qualifications
- Deep understanding of corporate procurement, sourcing, accounts payable, and finance processes
- Ability to articulate and present SAP Ariba products and their value verbally, in writing, and via presentations to customer executives
- Ability to support multiple time zones, continents, and cultures
- Strong influencer and customer service skills
- Desire to work in a collaborative team environment

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

Additional Locations:
Job Segment: Accounts Payable, Manager, SAP, ERP, Engineer, Finance, Management, Technology, Engineering

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.