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Ref: KP442-1027

Job description / Role

Employment: Full Time

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Academy for Customer Success - Customer Success Partner Program - UAE

- Are you passionate about building relationships? Does making an impact on client's digital transformation and adoption journey interest you? Would you thrive in a role where you drive and develop customer relationships in a fast paced, technology space for one of the world's most valuable brands?
- We are seeking candidates to join our 9-month program to develop into the Customer Success Partner (CSP) role, a critical function within our dynamic Cloud Services Success (CSS) organization. With SAP's growing subscription revenue and increasing number of customers using cloud solutions, the CSP drives value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion.
- The SAP Academy for Customer Success is a world-class training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. For 2022, the dynamic nine-month program builds a foundation for a successful career at SAP. The program facilitates multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- During the program, you will receive onboarding in your local market, innovative classroom-style learning in a virtual environment delivered by a full-time faculty combined with on-the-job training and mentoring by a senior CSP professionals in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of what SAP and CSS do as well as give you the professional experience to be ready to serve our customers.
- Upon successful program completion, you will move into a direct customer facing CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth.
- Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

Requirements

EXPERIENCE

- 2-3 years' work experience with a proven record of supporting customer success and business transformation, preferably from consulting or account management that include resolution and escalation management
- Strong interpersonal and communication skills including fluency in English and local language.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business process and/or industries.

During the extraordinary time of the COVID-19 pandemic, current temporary SAP guidance requires all employees to work from their homes. If, as of the intended August 2022 start date of the 2022 program, SAP's work from home guidance is still in effect, participation in the program will be on a virtual basis from your current home address until further SAP guidance is provided.
Upon selection into the SAP Academy for Customer Success - CSP Program, you will be aligned to a specific market unit and/or specific cloud solution based on the needs of the business.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.

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