SAP Early Talent Program for Customer Success (Hybrid) - UAE National

Job description / Role

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!

Please note that this is a pipeline/evergreen job posting thus, candidate feedback may take longer than usual. The official recruitment begins August 2023. We will be in touch if you meet the basic eligibility criteria for the program.

Who you'll become

Let's help you decide - which program is right for you?

Sales Account Executive Responsibilities:

The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a point of view to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. Your end-goal? To help companies of all sizes, solve their unique challenges - and run simpler.

As a Sales Account Executive within the SAP Academy for Customer Success, you will be a responsible to successfully complete a 9-month learn-apply program that enhances your support in the sales role, a critical customer-facing function within our Customer Success Board Area.

Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Industry Account Executive (IAE), Solution Specialist, Midmarket Sales Executive (MSE).

Solution Advisor Responsibilities:

A Solution Advisor works with our customers and prospects to help them solve organizational challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is responsible for the technical aspects of the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and ultimately will deliver software demonstrations that help the customer understand SAP's unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to successfully complete a 12-month program that strengthens a foundation for a successful customer-facing career at SAP.

Upon successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. Solution Advisor roles in scope: Industry Specialists, Enterprise Architect, Innovation Principal.

Customer Success Partner (CSP) Responsibilities:

Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP's business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to successfully complete a 9-month learning-apply program that enhances your support into the sales role, a critical customer facing function within our dynamic Cloud Services Success (CSS) organization.

Upon successful completion of the program, you will move into a direct customer facing CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth. CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC) and, Procurement (ISBN).

Requirements

What you'll bring

- For Sales Program: 2-3 years' work experience in a quota carrying sales environment in a technology company OR in a role with significant exposure to software/technology solutions.
- For Solution Advisory/CSP program: 2-3 years' work experience in a sales/solution advisor/customer-facing environment in a technology company OR in a role with significant exposure to software/technology solutions.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and Arabic.
- Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
- In line with Emiratization requirements only qualified UAE Nationals will be considered.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class hybrid training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

#SAPAcademyforCustomerSuccess

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.