School Operations Manager

Job description / Role

Job Description

The post holder will be fully responsible to effectively manage all non-education related activities within school business operations.

The incumbent will continuously strive to exceed internal & external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the GEMS Core Values.

To embody the values, vision and ethos of GEMS Education and assist the Principal/CEO in delivering policy which will ensure high quality and successful outcomes.

Job Scope
- To be responsible for development, maintenance, safety, security and cleanliness of the school building and grounds, ensuring that the site and facilities are available for School use and other users at all times.
- To be responsible for the organization and delivery of administration and support services across the School ensuring efficient and effective staff deployment and, with the Principal/CEO, recruitment of well- trained and high-quality staff.
- To provide advice and strategic guidance to the Principal/CEO, Senior Leadership and Corporate Office on business, financial and operational matters and be accountable for their effectiveness using robust performance management systems.
- To ensure that all staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the School.
- To support the Principal/CEO in achieving the key strategic objectives for the School through formulating and leading on specific aspects of the School business and/or improvement plan.
- To actively encourage, and lead on environmental sustainability targets across the School site.

Key Accountabilities:

- To ensure the security and efficient operation of the School site, buildings and grounds at all times, in accordance with current Health & Safety guidance.
- To ensure all repairs and maintenance at the School, including the inspection of required repairs and, where necessary, the appointment of external service providers in line with the Corporate Estate team.
- Monitor the performance of external contracts to ensure high standards of service and value for money are maintained throughout the School at all times.
- To devise, plan and deliver the business strategy for the School, including the development of policies, systems, processes and safeguarding.
- To manage the relevant budgets and expenditure, reducing operational costs but ensuring the School receives value for money at all times
- To ensure the School complies with current Health & Safety legislation and/or guidelines as issued by GEMS Corporate Office advising the School Leadership team accordingly.
- Direct and develop the performance and working hours of the administration and support service teams to ensure high standards of service are maintained throughout the School and that all teams provide a friendly, efficient but effective disciplined service
- Be contactable outside normal School hours, and where required attend site inline with the GEMS Critical

Incident Response Protocols.

Skills

Expected Qualifications:
- Minimum a BA, or equivalent (advanced) diploma / Certificate of School Business Management / Facilities
- Management / NEBOSH or IOSH

Expected Experience:
- At least 5 years' experience in a senior level position within a service-oriented industry

Job-Specific Knowledge & Skills:
- Fluent English communication skills, written and oral.
- Attention to detail with diligent follow up, and able to execute in a timely manner. Skilled in multi-tasking and handling pressure.
- Organizational ability, of self and others.
- Forethought and forward planning (particularly as this relates to local Government compliance matters).
- Capable of influencing people and talented in networking with cultural sensitivity. Good interpersonal skills
- Strong and consistent supervisory skills
- Commercial acumen
- Initiate effort and energy beyond the typical workday, where the tasks require additional commitment.

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.