Secretary

Job description / Role

About dnata Airport Operations

dnata Airport Operations' vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

Role Overview

The role holder will provide secretarial assistance to the Admin & Briefing Superintendent, ensuring that all general office work is up-to-date and office procedures are followed.

Key Responsibilities

• Distribution of mail for department/cabin crew. Liaising with other departments regarding IFS related issues. Compose, type and dispatch routine letters, memos and other correspondence of Admin Section.
• Keep Admin & Briefing Superintendent advised of daily schedule by maintaining diary of planned meetings and appointments and preparing files of documents relevant to each meeting.
• Provide easy access to documentation by developing and maintaining efficient filing systems.
• Maintain company reference manuals by amending and updating details to ensure current and correct information is always available.
• Attend specified In-flight Services meetings to record proceedings and produce minutes ensuring accuracy of detail and correct distribution.
• Maintain petty cash accounts by verifying authenticity of claims ensuring figures are accurately recorded. Control and handle cash transactions to bring accounts to balance.
• Liaise with Training School/Centre to coordinate planning of training courses undertaken by In-flight Services Administration & Management staff, maintaining and updating records and ensuring that staff are provided with course joining instructions and syllabus.
• Participate in the activities of the Leave and Travel and In-flight Services Library sections by assisting with allocation of annual leave and production of manuals.
• To understand and apply the IFS Quality Policy enthusiastically to fully satisfy our customer requirements first time every time.

Qualifications & Experience

You'll have an edge if you have:

• Administration/Secretarial: 3+ years
• 12 years schooling or equivalent
• Secretarial certificate/diploma holder
• Accurate typing speed of 60-80 wpm
• Shorthand/speed-writing an advantage
• Training in telephone techniques
• Computer literate in software packages such as WordStar, WordStar Advanced, Word Perfect, Formtool, MS Word, Excel, Email, Beeline, and Sita (general office automation systems)
• General working knowledge of airline procedures and business administration

Ability & Skills

• Pleasant telephone manners
• Ability to organise work on a priority basis
• Ability to work under pressure with minimum supervision

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.