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Job description / Role
Summary
- Maintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans and departmental rules of conduct
- Management of VIP arrivals and departures
- Oversight of supervision of security team
- Review department log records and be familiar with pertinent information relevant to the daily shift and overnight shift
- Provide escorts for employees in accordance with departmental standards
- Ensure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards
- Coordinate shipping and receiving following hotel procedures
- Work with outside agencies cooperatively and follow established hotel regulations
- Coordinate emergency situations as specified in departmental manual
- Oversight of general liability claims
- Responsible for training and oversight of all emergency and life safety situations
- Monitor surveillance cameras as assigned
- Investigate duress alarms and comply with respective procedures
- Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards
Requirements
Qualifications
- High School diploma or any other combination of training or experience that provides the required knowledge, skills and abilities
- Previous Supervisory experience in Security required; hospitality/customer service preferred
- Knowledge of local laws, investigative methods and fire safety
- Valid certification in CPR and first aid or the ability to obtain certification
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.