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Job description / Role
Security & Stakeholder Administrator
Make a difference every day
The Job Opportunity
The main purpose of this position is to process the access of all Serco Dubai Metro and Tram Staff by ensuring that they have a valid Id and access and to provide administrative support to the Security and Stakeholder Relations Department.
The Security and Stakeholder Relations and Administrator also processes the renewal and temporary ID Badge application to activate all the IDs and update and maintain IAS Database of Serco Dubai Metro and Tram, RTA, Dubai Police & Third parties/Contractors staff.
Key accountabilities
- Process of New Dubai Metro and Tram ID Badge application and submission to the RTA
- Issuing Temporary Dubai Metro and Tram ID Badge to New Joiners, Existing employee, Contractor/Third Parties and Retailers
- Process of Renewal of Dubai Metro and Tram ID Badges application and submission to the RTA
- Activating ID Badges of Dubai Metro and Tram staff, RTA, Dubai Police & Contractors/Third Parties
- Deactivating lost/damaged/resigned ID Badges of Dubai Metro and Tram, RTA, Dubai Police & Contractors/Third Parties
- Registering of associated details in the appropriate database(s)
Requirements
What we are looking for in our candidates
- Valuing Difference: Respects Difference
- Shows respect for individual differences and perspectives amongst colleagues
- Transformation & Change: Adapts to change
- Maintains effectiveness when experiencing changes in work responsibilities or environment.
- Communication & Influence: Communicates Effectively
- Clearly and concisely conveys information and ideas that engage others.
- Personal Growth: Demonstrates Self Development
- Takes responsibility for one's own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development and creating learning opportunities.
Specific requirements
- A minimum of 3 years, preferably 5 years of experience as an Administrator
- Practical experience of IAS operation system relevant to database of IDs
- Ideally a Degree holder or high diploma of post-secondary education in a related discipline.
- Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications
- Excellent communication and influencing skills
- Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
- Highly organised and methodical in approach to work
- Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
- Arabic speakers is an advantage
- Ability to liaise in a professional and persuasive manner with staff including RTA, Dubai Police etc. at all levels in the organization
- A dynamic, high energy individual who can support several groups/sections within a department
- A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities
- Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.