Security Supervisor

Job description / Role

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art of Well Being and the Fairmont Falcons Kids' Club.

Job Description

• To establish chain of command and responsibility, the Supervisor shall be held directly responsible to Cluster Director of Security and Assistant Security Manager.
• Adopt a service-oriented approach in discharging duties in order to function harmoniously with the concept of the hotel as a place of hospitality.
• Be held accountable for the overall performance of the on-duty security personnel and all security-related matters.
• Exercise flexibility to maintain a balance between effectiveness and unconstructiveness.
• Promote the gentleman rather than officer image for the security service.
• Act for and on behalf of the hotelkeeper on security matters.
• Protect the safety of guests, staff, their properties, and those belonging to the hotel assets.
• Assist other departments in rendering services to the customers to maintain or enhance the services provided other than primary security duties.
• Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests.
• Greet guests and offer assistance.
• Lead guests whenever possible if they are uncertain of the location within the hotel premises.
• Inform and sell other hotel facilities to all visitors of the hotel.
• Train new Security Officers to impart job knowledge and skills.
• Update regular SOP exams.
• Inspect and brief his/her charges before deployment to ensure that they are neat and tidy in appearance.
• Enforce discipline and report, warn, or counsel on incidents of indiscipline observed as appropriate.
• Ensure officers are physically and mentally fit; any officer who is found to be incapable by reason of sickness or intoxication shall be referred to the company-appointed clinic for examination and struck off the duty roster.
• Clearly and fully understand the instruction and information delivered at the briefing.
• Conduct regular checks on all field officers to assure that they are alert and discharging their duties efficiently and effectively. For this purpose, perform at least two patrols of the whole building during the tour of duty.
• Conduct investigations and put up the accompanying investigation papers and reports into cases which occur within the hotel involving:
  • Criminal acts, losses, or accidents caused to lives and properties.
  • Staff misconduct.
  • Cases affecting guests or staff that may be of interest to the management.
• Protect and preserve the integrity of the department by:
  • Keeping track of officers under his charge to ensure that they conform to correct work attitudes and accepted norms of conduct as expected from the security officers.
  • Intelligence gathering, from within and without the department, to assess their integrity and potentials.
  • Taking appropriate action to report, encourage, or counsel if found necessary, depending on the merits or demerits of the case.
• Surveillance of hotel staff:
  • Ensuring that they abide by the house rules.
  • Keeping track of movements of staff who are classified as suspects under investigations.
• Cultivation of informers with the intention of obtaining information of security interest that may be of immediate or future use to the department for prevention and detection purposes.
• Keeping peace and order within the premises of the hotel in dealing with criminals, trespassers, or difficult characters.
• Participating in special functions or operations conducted or organized by the hotel for VIPs, shows, etc., private organizations, or individuals having official business connected with the hotel as well as the department directed against criminal and undesirable elements.
• Keeping the Cluster Director of Security constantly posted on all matters of security interest affecting the hotel and the department.
• Not disclosing any information about the security department to any other departments inside or outside the hotel unless instructed by the Cluster Director of Security.
• Taking charge and inspecting all equipment to ensure that they are in working order and that all cameras are correctly focused and in good working condition.
• Conducting regular and periodical checks and taking immediate follow-up action to rectify faults, damage, etc., detailed in the following:
  • Perimeter defense, i.e., all fire exit doors, link doors, etc., leading into or out of the hotel and which are fitted with locking devices or alarm systems to ensure that they are in good working condition as an effective measure against trespassers.
  • Firefighting equipment.
  • Walkie-talkies.
  • CCTV equipment.
  • Office operating forms.
• Routine day-to-day checks of the following items to ensure that they are properly maintained, issued, and accounted for:
  • Pocket notes.
  • Security Desk Occurrence Book.
  • Gate Passes and Security Passes.
  • Keys and Key Registers.
  • Post allocation for external security staff.
• Reflecting all activities involving the department in the Daily Security Report.
• Attending the briefing session that shall take place twenty minutes before the commencement of each shift.
• Attending approval courses conducted by the hotel training department.

Qualifications

• Security Supervisor must have a minimum of 5 years of security experience.
• Must be certified Security Supervisor training from SIRA and meet all SIRA license requirements.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.