Security Supervisor

Job description / Role

Overview

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job description

The position of security supervisor is responsible for protecting and safeguarding all hotel guests, employees, their belongings, and all hotel assets under the guidance of the chief security officer. The security supervisor assists in coordinating the security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.

General requirements

• Have a thorough understanding and knowledge of all hotel-related services and products, and have the ability to make recommendations to hotel guests and employees.
• Perform all tasks consistently in line with the hotel standards and adhere to all hotel rules and procedures and the UAE legal requirements.
• Manage the department in the absence of the chief security officer according to the established standards, providing a safe, secure, courteous, professional, efficient, and flexible service at all times, following the hotel standards of performance.
• Perform a minimum of one patrol per each shift of all areas of the property to observe and report any irregularities to the chief security officer.
• Conduct emergency response drills, daily physical hazard and safety inspections, investigations, interviews, security grooming, and key control.
• Maintain proper and accurate records of all documents to include security log, incident report, key control, lost and found, quarantine list, visitor passes, and gate pass.
• Handle investigations and make unbiased incident reports on all claims involving thefts, accidents, injury, property damage, vandalism, and trespassing from guests, visitors, or employees to the management.

Desired skill & expertise

• Minimum five years experience in the security field.
• Holding valid security supervisor license - SIRA.
• Extensive knowledge of security protocol and procedures.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential and classified information.
• Any other training or certifications related to security is an advantage.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.