Security Supervisor

Job description / Role

Summary

Main duties and responsibilities

Operational

• Manage the department according to the established concept statement, providing a safe, secure, courteous, professional, efficient, and flexible service at all times, following Hyatt Place Dubai Hotels standards of performance.
• Have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned place of work.
• Assign responsibilities to subordinates, implement multitasking principles, and check their performance periodically.
• Maintain a pool of qualified part-time employees in conjunction with the Human Resources Department.
• Implement flexible scheduling based on business patterns.
• Conduct daily pre-shift briefings to employees on room occupancy, arrivals and departures, functions/events, and special attention needed.
• Have a thorough understanding and knowledge of all hotel-related services and products, with the ability to make recommendations to hotel guests.
• Assist the Security Manager in establishing smooth working relationships with local authorities and liaise with them regarding all required regulations and activities.
• Handle investigations and report all claims regarding thefts, accidents, injuries, property damage, vandalism, and trespassing from guests, visitors, or hotel personnel, with assistance from local police if necessary.
• Handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.
• Monitor and control the movement of all employees leaving or entering the hotel through the employee entrance.
• Execute employee baggage checks and periodical locker searches as required.
• Contribute to effective in-house training courses on fire prevention and occupational health and safety; ensure implementation and periodic updates.
• Ensure that all new staff members are briefed and/or trained in fire prevention/fire fighting procedures relevant to their position.
• Record and strictly control the issuing of all master keys and other keys within the hotel according to established key policies and procedures; report any discrepancies immediately to the Security Manager.
• Coordinate ongoing non-patterned patrols of guest floors, public areas, outlets, offices, and all other areas within and around the hotel as specified in the Security Operations Manual.
• Review all reports prepared by Security Officers to ensure complete information, relevance, accuracy, and follow-up points.
• Maintain a systematic distribution policy for all routine patrol and reports to accommodate prompt management review.
• Execute, with the Director of Engineering, the training of an effective in-house fire brigade, with periodic refresher courses and exercises for both the brigade and departmental trainers; conduct monthly fire drills.
• Review scheduled functions, group or VIP arrival events, and discuss special instructions with all relevant departments.
• Handle guest and employee inquiries in a courteous and efficient manner; report guest complaints or problems to supervisors if no immediate solution can be found and ensure follow-up with guests.

Qualifications

Experience

• 2-4 years of experience in security operations, preferably in hospitality or corporate environments.
• Previous supervisory or team leadership experience is an advantage.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.