Senior Account Manager

Job description / Role

About us

Mercer Marsh Benefits is a leading global provider of employee health and benefits solutions, dedicated to helping organizations design and deliver innovative, cost-effective, and compliant benefits programs. Our Dubai office is a dynamic hub serving multinational clients across the GCC and MENA region.

The role

We are seeking a highly motivated and experienced Senior Account Manager to join our Employee Health and Benefits team. This is a client-facing role that requires a strategic thinker with a strong background in employee benefits, client relationship management, and market knowledge. You will manage a portfolio of key multinational clients, driving service excellence, growth, and innovative wellness initiatives.

Key responsibilities

• Lead and manage a portfolio of high-value employee benefits accounts, ensuring client satisfaction and retention.
• Build and maintain strong partnerships with insurers and market providers to negotiate competitive terms and enhance client value.
• Develop and implement wellness programs and initiatives to improve employee health outcomes and optimize claims experience.
• Collaborate with global and regional teams to deliver seamless, compliant multinational benefits solutions.
• Prepare, analyze, and present detailed claims and utilization reports to provide actionable insights for clients.
• Act as the primary point of contact for key clients, managing escalations and ensuring service-level agreements are met.
• Identify cross-selling opportunities and contribute to business growth across multiple geographies.

Qualifications & experience

• Minimum 5 years of experience in employee health and benefits, preferably within insurance broking or consulting.
• Proven track record managing complex multinational client portfolios with significant premium volumes.
• Strong knowledge of GCC/MENA employee benefits markets and regulatory environments.
• Excellent interpersonal, negotiation, and client relationship management skills.
• Ability to work collaboratively across teams and geographies.
• Analytical mindset with experience in claims data analysis and reporting.
• Fluency in English is required; Arabic language skills are a plus.
• Relevant academic qualifications in business, finance, insurance, or related fields.

Why join us?

• Opportunity to work with a leading global benefits consultancy and a diverse client base.
• Exposure to innovative employee wellness programs and strategic benefits solutions.
• Collaborative and supportive work environment fostering professional growth.
• Competitive compensation and benefits package.

Additional information

Marsh, a business of Marsh McLennan, is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.