Senior Airport Services Agent

Job description / Role

Senior Airport Services Agent - Qatar Airways - Dubai

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

In this role you will control the shift operation including editing and pre-flight planning. You will be involved with briefing with the supervisor, check in staff, and supervision at the check-in gates. You will monitor the GHA activities. All activities will contribute to on-time departures while supporting the QR 5-Star Ground philosophy.

As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times

Requirements

To be successful in this role you will require a minimum 2 years’ experience in a customer service role in an Airline/Airport Operations. You will be a High energy, be enthusiastic, have a positive attitude and have a pleasant personality. You will have excellent attention to detail and the ability to work well in a team are essential to succeed. Willingness to work in shifts is essential. You will ideally have had training with Customer Services, Baggage Services, and Ground Operations.

Fluency, both spoken and written English is essential with knowledge of Amadeus Reservations & DCS preferred but not essential.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.