Senior Analyst, System (Systems & Strategy)

Job description / Role

Job Purpose

The jobholder is responsible for providing specialized expertise in the areas of business analysis and process support for all the function systems, including SAP and non-SAP applications, to ensure achieving the desired system automation for Borouge ADP and Pte. This role includes providing system support for computerized maintenance management systems (SAP), asset performance management systems, content management solutions, planning and scheduling systems, other custom applications, and interfaces to support maintenance for all system users. The jobholder will contribute to and coordinate the applications' projects for process automation until fully functioning, report and develop the creation and update of performance matrices and report generation, and contribute to the implementation of the policies and procedures.

Key Accountabilities

Process Automation & Projects

• Conduct studies and initiate actions that support the automation of the function processes. Provide and prepare economic feasibility and comprehensive testing studies to support the financial and technical viability of both SAP and non-SAP systems, and provide recommendations as appropriate.
• Study and analyze the requirements of users from various functional areas to evaluate the required updates in light of the existing features of the function.
• Plan, prioritize, organize, and recommend the approved projects' list in line with the function business plan, and align the project plans, timing, and milestones with Information Technology to ensure timely launch of the updates in SAP and other systems without any delay.
• Supervise and control the new implementation of approved related projects until completion phase and user satisfaction. Monitor the implementation of new SAP projects to ensure the adaptation of such projects to the company's scope, specifications, and priorities.
• Contribute to and develop a new project charter to define the objectives, allocate budget, and assign onsite/offsite resources.

Process Integration & Optimization

• Assess the need for incorporating any changes in the systems, study the implications of changes or alterations to the modules in the function in relation to their impact on other related systems in the company.
• Participate and contribute in the major IT projects related to company strategy such as master data management, segregation of duties (SOD), and governance risk & compliance (GRC), and also participate in security level and disaster recovery.
• Supervise, monitor, and test the process and system update requirements to meet the criteria in system tests, and develop and maintain a workflow-driven master data creation and change request management system, upholding data standards and documenting each step in the process.
• Manage the applications access, user authorities, and other user access to different function modules and systems to ensure that the systems are meeting the information requirements and supporting the future business plans for the function.

Application Support Dashboard & Data Management

• Manage systems and problem-solving studies in both SAP and non-SAP applications, applying the security system configuration and procedures to ensure proper implementation.
• Provide system support and maintenance for all function applications to ensure non-stop, trouble-free operation.
• Provide quality data and SAP reports to audits and liaise with expert users to solve and correct problem areas and propose processes to improve these results.
• Train and coach the system users on a regular basis to ensure their capabilities for the best usage of the recent or all system features.
• Monitor systems users' performance in respect of SAP issues, workload, and slippage reports to management.
• Control and track function problems during and after implementation and provide solutions to solve these problems.

Business Process Management

• Carry out and control investigation studies aimed at developing new functions.
• Investigate the market/industry for new applications that help enhance and develop our company function and meet our new requirements and targets.
• Review and approve procedures and related manuals for both SAP and non-SAP applications. Ensure that these are properly implemented and continuously reviewed to enhance their benefits, including establishing periodic backup procedures.
• Identify problems and opportunities for improvement with existing information systems, as well as possible solutions.

Qualifications, Experience, Knowledge & Skills

• University degree in Management Information Systems or any related discipline.
• Fluency in English language; written and oral.
• Minimum of 5 years of total experience, including at least 3 years of experience as a Business Information Systems Specialist or IT System Analyst.
• Minimum of 3 years of experience in technical roles for petrochemical or oil & gas companies.
• Experience in computerized maintenance management systems.
• Skilled in policies and procedures, delegation of authority (DOA), and process flowcharts.
• Knowledge of SAP workflow, ASAP, and Visual Basic for Applications (VBA) is an advantage.
• Understanding of the respective business processes and applications.
• Sound knowledge in developing and delivering training and awareness sessions.
• Excellent problem-solving and a high level of analytical skills.
• Proven organizational, record-keeping, and time management skills.
• Ability to build and maintain effective working relationships with others.
• Knowledge of IT-related technologies, solutions, and best practices.
• Knowledge of project management is an advantage.
• Exposure to work as a Business Analyst in IT companies.
• Understanding of the function process concepts.

Professional Certifications

• ERP System: SAP, Oracle, etc.
• IT Applications: .NET, PHP, C++, HTML, etc.
• Microsoft SharePoint.
• Certified in Microsoft, MySQL, VBA applications is an advantage.
• Preferred to be certified in project management, e.g., PMP, etc.

About the Company

We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.

We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.

Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.

Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.