Job closed
Ref: GP285-276
Job description / Role
Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.
Job Summary- Senior Trainer Ralph Lauren?
Are you an experienced trainer looking for an exciting new challenge with a luxury fashion brand?
We are currently recruiting for a Senior Trainer for our Ralph Lauren brand. The role will be covering circa 30 stores plus 50 wholesale accounts across KSA, Bahrain, Qatar, Lebanon, Jordon, and Kuwait. Travelling will be frequent between countries and across stores.
The role will cover trainings around brand induction, brand strategy philosophy, product knowledge, merchandising, buying, retail operations, mystery shopping- ad hoc trainings may also be required. This position is internationally exposed dealing with Ralph Lauren head offices directly.
The Senior Trainer is responsible for imparting knowledge and awareness by using best training practices. The trainer will research and gather materials on Ralph Lauren, and develop training materials as per needs. The Trainer supports the sales staff with on-the-job learning, as well as with monitoring performance and training needs analysis.?
In partnership with Group L&D, the trainer will also provide all new hires an introduction to the Category and Brand within the first month of the new joiners start date.?
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities:
Training
* Conduct training needs analysis to assess the needs of the Division
* Create, communicate, coordinate & implement the training calendar for the year
* Research and gather material, and work in collaboration with Group L & D in the development of training materials
* Acquire product knowledge of new brands and train the team accordingly
* Create brand awareness at the front liners level
* Deliver the START program Category Training Day and Brand Training Days
* Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
* Provide product training to retail brands
* Monitor product training of the Delegation brands (for Gifts Own Concept)
* Introduce interior design training related to category / products sold
* Gather feedback from the participants and concerned supervisors, to assess the effectiveness of the training and its impact on the participants
* Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
* Recommend new learning materials and approaches to support the divisions needs
* Participate in Group L&D training events and best practice development
PR & Marketing participation
* Be part of the team during major events and in-store activities
* Attend all important company social functions and opportunities where verbal selling of the Store and its brands can be effectively done.
Requirements
Previous Experience: Arabic speaking is required 4 years of experience in training role within luxury fashion would be an advantage Strong English communication skills Arabic speaking is a must due to locations covered Ability to build relationships cross functionally Knowledge of retail operations Proven track record of delivering high class trainings
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.