Senior Captain Acquisition And Market Operations Associate

Job description / Role

Role overview

As part of the Captain Acquisition & Market Operations team, you will be the driving force behind our supply growth. You will play a pivotal role in building and managing the supply base—from onboarding third-party logistics (3PL) partners to ensuring captain availability and operational readiness. This role is integral with supplier coordination, captain onboarding, and ramp-up activities, to ensure that our markets are fully equipped to meet the demand and deliver exceptional service.

What you'll do

• Own and lead the full captain acquisition process.
• Initiate and manage onboarding conversations with 3PL partners and logistics suppliers.
• Align captain supply with Careem's growth plans by ensuring 3PLs meet their commitments.
• Track and enforce fulfilment targets.
• Distribute captain swag/uniforms and coordinate training initiatives.
• Build and nurture relationships with 3PL providers to establish trust and long-term collaboration.
• Serve as the point of contact for resolving operational issues with suppliers and captains.
• Maintain clear documentation and reporting of acquisition progress and supply health.

What you'll need

• 3+ years of experience in acquisition, logistics, or operations in a fast-moving environment (e.g., food tech, q-commerce, mobility).
• Proven track record of last mile operations or supplier/vendor management.
• Excellent communication and stakeholder management skills.
• Intermediate Excel/Google Sheets proficiency required; SQL is a plus.
• Analytical mindset with comfort handling numbers and supply metrics.
• Entrepreneurial spirit and adaptability to thrive in a dynamic, fast-paced environment.
• Demonstrated ability to lead cross-functional projects independently.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.