Senior Collections Specialist

Job description / Role

This is a frontline, performance-driven role focused on directly recovering overdue balances across regulated portfolios in a highly relationship-sensitive, compliance-critical market.

Client Details

Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.

Description

* Personally recover overdue balances through outbound phone calls, digital channels, and written communication, balancing firmness with cultural and regulatory sensitivity.
* Handle inbound payment and hardship conversations professionally, converting engagement into recovered revenue without escalation risk.
* Negotiate repayment arrangements aligned with client policy, regulatory requirements, and portfolio objectives.
* Consistently hit individual recovery, compliance, and quality KPIs; performance is measured on outcomes, not activity.
* Maintain precise, audit-ready documentation of all customer interactions in line with UAE regulatory and client standards.
* Assess customer financial position quickly and determine the most appropriate recovery path within approved frameworks.
* Work seamlessly across systems, workflows, and digital tools to manage volume efficiently without cutting corners.
* Escalate accounts appropriately for legal action, dispute handling, or client review when thresholds are met.
* Stay current on UAE collections regulations, data handling requirements, and client-specific compliance obligations through ongoing training.

Job Offer

* Opportunity to join a high-performing new set-up.
* Trusted with high-value accounts, complex customer situations, and enterprise client expectations from day one.

* 5+ years of hands-on collections experience, with at least part of that experience in the UAE market.
* Proven top-tier individual performance in regulated collections environments; you are consistently trusted with complex accounts.
* Strong negotiation skills with the ability to apply pressure professionally and credibly.
* Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
* Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
* Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
* High personal accountability, resilience, and comfort operating without hand-holding in a fast-moving environment.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.