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Senior Content & Merchandising Executive eCommerce

Chalhoub Group

Dubai, UAE

Ref: GP285-2545

Job description / Role

Employment: Full Time

Senior Content & Merchandising Executive eCommerce - L'Occitane

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

At Chalhoub, we're driven by digital! Working as a Senior Content and Merchandising Executive, you will be responsible for increas ing web traffic and brand awareness through the marketing of content online. You will also create "shareable" content, distribut e content on the appropriate platforms and analyse the results of marketing activities as well as managing the merchandising of products on the platform.

Key Responsibilities:

- Execute the yearly marketing calendar in line with budget and deadlines
- Manage all online campaigns in coordination with team members and external agencies
- Localise all SKU product descriptions, manage the translation with external service provider and/or internally through translation log maintenance
- Develop, where applicable, creative and engaging product descriptions
- Work closely with Performance Marketing team to streamline all content and assets
- Develop briefs and submit to Graphic Designers to support campaigns
- Collaborate with Digital Marketing team to optimise key categories for SEO as well as merchandising products on the site based on analytics
- Drive sales through merchandising and the optimisation of taxonomy, filters and on - site search
- Leverage data to flag and report on potential category changes, reordering, stock levels, stock allocation, and top sellers by category/segment
- Track products and inventory levels for items planned to be featured in upcoming marketing exposures to ensure enough availability
- Partner with Supply Chain & Planning team to forecast demand based on e-commerce metrics
- Liaise with CRM team to manage end-to-end campaign progress
- Conduct full site QC checks; solve content issues and raise tickets for any technical issues with third party support team
- Review live site merchandising daily for correct links to landing pages, stock evaluation, visual merchandising of all pages
- Support customer service queries when it comes to product information or website content
- Generate ad-hoc reports on KPIs and analytics
- Act as a point of contact with the Brand Owners in relation to all copywriting matters
- Managing 2 direct reports


What you'll need to succeed

- Salesforce experience
- E-commerce content strategy experience at least 2-3 years
- Previous E-commerce merchandising experience and knowledge of product set up, new product launches, promotions, stock availability etc
- Previous leadership/management experience
- BA/Masters Degree educated

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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