Senior Customer Insights Specialist

Job description / Role

We are seeking a dynamic Senior Associate to join our Customer Experience & Insights team. The successful candidate will play a crucial role in driving data-driven decisions and providing vital market insights to support growing portfolio of projects.

Responsibilities

As a Senior Associate, you will be responsible for identifying market trends, conducting competitive analyses, and providing actionable insights to guide strategic planning and development. Your primary responsibilities include:

• Market Analysis and conduct detailed analyses of the UAE real estate market, with a focus on Abu Dhabi.
• Monitor, interpret, and present market trends such as demand, supply, property sales velocity, pricing strategies, and rental rates.
• Provide competitive analysis by benchmarking properties and projects against competition in the market.
• Research macroeconomic factors, demographic shifts, and regulatory changes that could impact the real estate market.

Data Collection and Reporting:
• Gather and analyze quantitative and qualitative data from primary and secondary sources such as Quanta, government platforms, reports, and market intelligence.
• Prepare market forecasts regarding pricing, competition, absorption rates, and future demand for properties.
• Develop and maintain dashboards and reports that provide key performance indicators (KPIs), actionable insights, and trends in real-time.
• Sales analysis and perform in-depth sales analysis, tracking metrics such as sales volume, velocity, customer segments, and conversion trends.
• Identify gaps in project performance and provide recommendations to optimize sales and marketing strategies.
• Track pre-sale and post-sale activities and assess their correlation with market conditions.

Strategy and Forecasting:
• Provide forward-looking market projections to influence strategic decisions on property development, pricing, and timing for new launches.
• Evaluate feasibility studies for potential projects and provide critical input to ensure alignment with market demand.
• Identify emerging opportunities in the market to enhance competitive positioning.
• Provide regular reports and presentations to senior management, investors, and other stakeholders.
• Collaborate with marketing, sales teams, and external consultants to ensure alignment across teams on market insights and data-driven decisions.
• Efficiently utilize platforms such as Quanta and other analytics tools to extract, process, and analyze critical property data.
• Leverage CRM platforms, and other real estate-specific technology to supplement market research.

• Bachelor’s degree in Business Administration, Finance, Economics , or a related field. A master’s degree or relevant certification is an advantage.
• Minimum of 5 years of professional experience in real estate market analysis, property research, or a similar role.
• Experience working in UAE real estate markets, particularly Abu Dhabi, is highly desirable.
• Proficiency in sales analysis (velocity, volume, and trend assessments).
• Solid experience with the Quanta platform or similar property analytics platforms.
• Advanced skills in Excel and data visualization tools such as Power BI, Tableau, or equivalent.
• Strong understanding of real estate KPIs, forecasting models, and feasibility assessments.
• Knowledge of CRM systems, or property pricing tools is an added advantage.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Excellent communication and presentation skills, with the ability to simplify complex data for diverse audiences.
• Proven ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced, dynamic environment with tight deadlines.
• A proactive, results-driven mindset with a passion for real estate and market trends.
• Demonstrates initiative and a creative approach to solving complex problems.
• Strong ethical and professional standards.

About the Company

Service

Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.

Knowledge

Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.

Care

At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.