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Senior Customer Service Advisor - Imports Specialist


Dubai, UAE

Ref: GP222-2747

Job description / Role

On behalf of a Global Client - Hays Dubai are working on this very exciting opportunity for a Senior Customer Advisor to join a growing team.

The main focus of position is Service towards customers and ownership of the customs, importation and compliance related matters in the region. The person is closely connected with customer´s buyer, master data and logistics team. Independent management of customers orders, deliveries, invoicing, financial documents exchange and customer and consumer claims handling. Launch and promo excellent execution. Close cooperation with Sales department and responsibility to solve ad hoc issues with deliveries. The mutual responsibility with Sales to deliver forecasting SBU KPI.

The person is also in close connection with range of internal and external stakeholders and functional experts handling customs and compliance topics in order to ensure staying on top frequent changes and updates happening in the region. This being senior position, it requires also involvement of the person in various projects and core processes to support Operations Manager.


• 4-6 years experience within supply chain (ideally in customer service, preferably in multinational company)
• Experience with overall responsibility for Customs, Importation and Compliance matters with International company within MENA region
• Prior experience working for 1 of the big international freight forwarder is highly welcomed

About the Company

Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.

As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region.

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Customer Service Advisor salaries in UAE

Average monthly compensation
AED 7,000

Breakdown available for industries, cities and years of experience