Senior Customer Service Agent

Maersk Line

Dubai, UAE

Ref: RP150-04

Job description / Role

Employment: Full Time

We are looking for an enthusiastic individual with solid experience in Customer Service to join our Export Team in Dubai, UAE.

• The role of the Customer Service Agent is to own/manage the customer experience of his/her customers.
• This includes proactively monitoring and managing the end to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations.
• This requires close cooperation with the counterparts in One Team CS (GSC) who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.

Requirements

• You will be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
• Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence.
• Feed relevant intelligence back to stakeholders in Sales and/or TNM
• Minimum 3-4 years experience in Customer Service from the Shipping Industry
• Bachelors Degree essential

About the Company

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We are part of the Maersk Group, headquartered in Copenhagen, Denmark, and we operate 610 container vessels providing ocean transportation in all parts of the world.

Not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet.

Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our customers, continuously lifting industry standards and enabling global trade in the most sustainable manner possible.

What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Customer Service Agent salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience