Job closed
Ref: QP868-26
Job description / Role
• Train, mentor and lead new & current staff to provide efficient and effective customer service.
• Assist in improving and monitoring procedures & processes to ensure the most efficient service to the customer.
• Assist in preparing & developing documentation of the organizations standard policies & procedures towards customer service if requested by management.
• Prepare reports providing detailed information regarding customer requests and recommendations to the management on the same.
• Open & close tickets, taking orders & collecting the required information regarding matters or complaints that require further attention.
• Maintain records of all transactions & interactions made with customers.
• Support decisions made by Customer Service Management & convey positively to reinforce the team members.
• Assist department head with any assigned special projects & provide required backup.
• Provide explanations to customers on the origin & nature of the problem to customers.
• Any additional tasks assigned by department head.
Requirements
• Bachelor\'s degree in any discipline.
• At least 5-8 years of experience in Customer service within real estate/property development or banking industry.
Skill Sets:
• Efficient communication
• Problem solving skills
• Decision making & Team work
• People management
• Bilingual language skills in English and Arabic would be highly preferred
About the Company
RAK Properties is one of the leading property development and tourism infrastructure firms in the UAE.
With proven excellence in a wide range of projects including mixed-use community developments, strategically placed retail shops, health spas and hotels, RAK Properties Public Joint Stock Company (PJSC) plays a central role in shaping the lifestyle of residents of the United Arab Emirates.
Founded in 2005 from the vision of His Highness Sheikh Saud Bin Saqr Al Qasimi, Ruler of Ras Al Khaimah, RAK Properties delivers high-quality and professionally managed projects that provides its customers with the highest level of service, while maximizing the value of their investments.
RAK Properties has sound capital of AED 2 Billion. The Initial Public Offering (IPO) of RAK Properties in early 2005 was over subscribed by almost 57 times. In its mission to lead the development of real estate and tourism infrastructure in Ras Al Khaimah. RAK Properties aims to attract foreign investors of repute to launch state of the art projects, including luxurious hotels, resorts and malls. In doing so, RAK Properties serves as a catalyst for a dynamic property market in both Ras Al Khaimah and the wider United Arab Emirates.