Senior Data Center Technician

Job description / Role

Job Description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Qualifications:

• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• Experience in IT infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
• Experience with data center mechanical and electrical equipment.
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
• Experience working in a mission critical operations environment.
• The position involves on-call duties which means you should have a driving licence and be able to reach the data center site within approximately 60 minutes. May require working in cramped spaces or elevated locations.
• Ability to speak confidently and communicate clearly in a virtual environment.
• Strong adherence to processes and be a process champion.
• Good communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff.
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
• Highly service-oriented, reliable, responsible, and self-motivated.
• Good English command.

Required data center experience:

• Good knowledge of data center design, including electrical and cooling plant and operation.
• Good knowledge of airflow management (hot aisle, cold aisle, containment, etc.).
• Expert in racking, stacking equipment including commissioning of new racks.
• Strong structured cabling skills on fiber and copper (e.g., looming, termination and testing).

Required systems and hardware expertise:

• Systems administration (Linux and/or Windows servers).
• Hardware repair, diagnosis and break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO).
• Base operating system installs and configuration.
• Core OS services: SSH, Telnet, DHCP, etc.

Responsibilities

• Ability to lead site operations and engineers efficiently and effectively.
• Offer technical direction leading local site technicians on all levels.
• Execute small projects independently and work with your manager in planning and executing larger projects.
• Maintain operational efficiency, manage increasing workloads, and prepare the team for future challenges.
• Write, enhance, and update documentation, processes, and procedures.
• Handle audits and adhere strictly to site compliance standards.
• Be well versed with data center design, infrastructure, and operational procedures.
• Handle large scale events.
• Manage shift rotations and participate in shifts as needed.
• Act as hardware support expert liaison to other technical teams and non-technical teams (e.g., networking, compute, compliance, business operations).
• Understand internal customer problems and provide technical solutions in a timely manner.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
• Perform system board level repair and fault diagnosis to meet SLAs.
• Plan and commission new rack positions.
• Be involved with the design and commissioning of new whitespaces.
• Structured cabling installation is a significant part of this position.
• Keep up with the latest technologies and apply them appropriately.
• Adhere to defined health and safety processes at all times.
• Work as part of a multi-disciplinary team without friction.
• Additional on-premise work at customer locations may be required.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.