Senior Desktop Support - Emirati

Job description / Role

• Distribution of tasks and responsibilities on the technical support staff.
• Analyst provides operational and technical support to computer users and interacts with external suppliers of technology
• To install and configure personal computers, printers and peripheral equipment, assist with capacity planning for computers and networks,
• Provide support to clients through the Helpdesk function and resolve issues ensuring system/data integrity is maintained
• Monitoring the local area network & daily administration tasks
• Maintenance and troubleshooting basic network problem
• Training & support employees on most required operating systems
• Pc assembly, repair and troubleshooting pc & servers, Installation and configuration of hardware components.
• Implementing backup and anti-virus procedures.
• Configuring and updating Cisco devices (routers, switches)
• Installing, Configuring and administrating Microsoft windows servers

Requirements

• Bachelor Degree or Higher Diploma in Information Technology or related subject
• MSCE in windows, , A+, ITIL and other relevant professional certification
• Knowledge of the operation of Internet Service Provider (ISP), LAN/WAN, lSP Protocols,
• Dial-up, xDSL, Cable WiFi, WiMAX VolP network
• Good command over MS Window XP, Win7, Win8 & Win10 operating system and MS Exchange
• Experience in using a helpdesk management system, preferably HP Service manager
• Self-motivated and directed, with keen attention to detail
• Able to read and understand technical manuals, procedural documentation, and healthcare guides
• Able to prioritize and execute tasks in a high-pressure environment
• Minimum 5years experience in government environment
• Arabic & English fluency is a must

About the Company

Incepted in the late 70's, Ghobash Group has become one of the resilient business conglomerates in UAE. The privately-owned group has expanded to geographies across the Middle East, Asia, Africa and Europe through its diversified business arms.

Focused on growth through value-creation, Ghobash Group has advanced with successful milestones over the years in its business industries: Technology, Chemicals, Engineering, Oil & Gas, Water, Energy, Pharmaceutical, Retail, Trading and Real Estate.

CNS, GCG Office Imaging, Tawazon Chemical, E&I Emirates, GCG Engineering Services, Arabian Ethicals, Ataya Fashion, Prime Hospitality, and Makeen Properties. The Group has also formed Joint Ventures over the years such as Sahara Center sustaining its momentum of successful milestones throughout the years.

Sustainability, innovation, diversification, and ownership are amongst the key values the Group has been practicing for decades. Working with partners, who share the same values, the Group has added value throughout the years through profitable investment opportunities in both the private and public sectors.

In depth experience, combined with a granular knowledge of the regional economy, enables Ghobash Group to identify, and provide access to the best business opportunities across the region.

Committed to diversified growth, Ghobash Group is headquartered in the United Arab Emirates and services through its offices and factories in Saudi Arabia, Oman, India, Iraq, and Africa.

The Group values its people as family and its customers as long term partners. Embracing excellence yet keeping it personal is a key strength of the Group which is a characteristic that has not faded since its inception.

Driving success through its people and partners, with its diverse business arm, Ghobash group aims to continue to grow adding value with every opportunity, every transaction, every employee life, every partner business, every community across varied geographies.

Together we make a difference.