Senior Executive SME Telephone Account Management (FTC)

Du Telecoms

Dubai, UAE

Ref: HP332-482

Job description / Role

Employment: Full Time

Job purpose

The purpose of this position is to manage the customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship mainly via phone contact.

Requirements

Qualifications, experience, skills and competencies

Minimum experience:
• 3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities

Minimum education:
• Diploma in higher in sales/marketing or similar

Knowledge and skills:
• Customer focused - proven experience of building and influencing multi-level relationships
• Excellent negotiation skills
• Proven track record of achievement in a target orientated environment
• Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
• Positive & self-motivated - equally comfortable with working alone and as part of a regional team
• Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results
• Prepared - the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
• Organized - the ability to plan time effectively and delegate work appropriately across the wider SME team
• Strong communicator - demonstrates a high level of written communication and presentation skills
• Knowledgeable of du's product & services capabilities
• Fixed line & Mobile sales experience preferred
• Outbound sales calling preferred

About the Company

du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.

du has three broad target segments:

Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.

Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.

The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month