Senior Fashion Consultant - Luxury Fashion

Chalhoub Group

Dubai, UAE

Posted
Ref: GP285-5573

Job description / Role

Employment: Full Time

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Our Senior Fashion Consultant is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer initiatives in-store. Additionally, our Senior Fashion Consultant will also serve as the interim in-charge of the store whenever required.

- Drive the business
- Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Display role model behavior of fashion-savviness by sharing market and competitor trends with the team.
- Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
- Collaborate with team members and maintain positive relationships to develop a constructive work environment
- Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
- Promote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- Stay abreast of latest fashion trends, social media campaigns, products, the brand's different online (website, app and social media) offerings and activities and promote them with customers
- Customer Centricity
- Take ownership of the customer's experience and develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
- Use clienteling approaches and techniques, leveraging customer data to proactively catering to their needs and preferences, the brand's ecommerce business including different activities, offerings, activations, etc.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectations. Use impactful storytelling with customers to maximize their experience through education and entertainment
- Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
- Operational Excellence
- Prepare and process e-commerce orders' fulfillment from the store within the set SLAs in terms of time and quality
- Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
- Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, etc.)
- Maintain all operating standards by ensuring stock replenishment and organising display as per the brand's VM guidelines and SOP's.

Requirements:

What you'll need to succeed

- A minimum of 3 years of experience with Luxury Fashion brands in the UAE
- Women's RTW experience is mandatory
- Excellent clienteling skills and a customer database
- Strong communication skills, Arabic or Russian speaker is a plus

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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