Senior Guest Services Supervisor (European or Arabic Language)

UAE

Ref: HP647-2138

Job description / Role

Employment: Full Time

Only candidates with language skills and able to start in September will be considered!

• Manage and lead the Guest Services team.
• Ensure and provide flawless, upscale, professional and high class guest service experience.
• Meet and greet guests and notify employees on arrival of visitor.
• Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
• Provide frontline customer service for all employees, visitors and contractors entering the office environment.
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
• Experience of clerical duties and office procedure
• Actively resolve guests’ complaints
• Ensure that all Services within remit are fully operable and that the team is fully motivated, knowledgeable and delivering the requirements of their roles.
• Always conducts oneself appropriately, professionally and lead by example
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Accountable for the performance of the team as a whole and that of individuals

Requirements

• European or Arabic language is a must!
• Able to start in September
• Relevant qualifications/certifications
• At least 3-5 years’ experience in a similar supervisory role in a reputable and market leading hotel or hospitality facility
• 5-10 years client facing hospitality industry experience
• People management skills
• Ability to liaise in a professional and persuasive manner with team, management and visitors
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum guidance from the Transformation/Soft Service Manager
• Excellent interpersonal skills
• Energetic and strong personality
• An excellent knowledge of all office systems and office management
• Knowledge of Visitor Management and associated registration systems

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: