Senior IT Onsite Support Engineer - Arabic Native


Dubai, Abu Dhabi, UAE

Ref: NP559-561

Job description / Role

Employment: Full Time

- This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
- You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
- Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
- You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
- Receipt of user requests / incidents escalated by the ServiceDesk / end user
- Provide L2 support for tickets escalated by Service Desk
- Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals
- Provide support for install/upgrade/de-install/repair activities on customer desktops, laptops
- Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)
- Provide onsite office automation software and approved application suite support
- Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)


- Minimum 6 years in Operating Systems support, end user device troubleshooting & support
- Experience with a recognized ITSM tool , preferably Ivanti (Remedy, Manage Engine, ServiceDesk, etc can be considered)
- Experience with various AV technologies
- Driving License and own transportation mandatory
- Fluent Arabic (native language)

About the Company

Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.

The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.

We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.

Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.

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Support Engineer salaries in UAE

Average monthly compensation
AED 6,500

Breakdown available for industries, cities and years of experience