Senior Manager Application Support - Retail Banking

Michael Page

UAE

Ref: HP350-3118

Job description / Role

Employment: Full Time

As part of the IT Operations leadership team, the management role has 3 core focus areas - Operational Delivery of the application tier for the Enterprise, integrating the application and infrastructure services to ensure business service availability and embracing new ways of working with application delivery teams.

Client Details
Large global bank driving enterprise IT transformation business wide.

Description

* End to end accountability for Application service availability and performance
* Manages a 24 x 7 team of internal and technology partner resources to deliver the outcomes required by the Group and its customers
* Asses the efficiency and effectiveness of process / systems to deliver current and future customer needs.
* Accountable for managing service provider delivery of operational outcomes commensurate with the requirements of the service.
* Meet agreed performance service levels for all clients of your portfolio; contribute to the development of SLA's and OLA's that support the requirements of the Group and its customers
* Working with Senior IT Managers and defining the portfolio service strategy to ensure the services and expected benefits and outcomes are clearly articulated and aligned to the Group's overall business strategy
* As a member of the IT Operations Leadership Team support the development of the Operations strategy.

Job Offer
Hghly competitive salary package and career progression on offer for the right person

Requirements

* Experience in managing high performing teams within complex technology environments
* 10+ years in IT Operations within an organisation of more than 4000 users with at least 4 years of experience in banking
* 4+ years experience in Application Management and Operations
* 3+ years experience in Service Delivery reporting and business stake holder management

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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Senior Manager salaries in UAE

Average monthly compensation
AED 28,500

Breakdown available for industries, cities and years of experience