Job closed
Ref: HP905-281
Job description / Role
Job Purpose
To ensure digital customer experience is in line with the digital banking strategy across all digital channels
Principal Accountabilities
• Responsible for the end-to-end digital experience to design and improve customer journeys across all business units digital channels
• Develop in collaboration with other stakeholders the customer UX/User Experience roadmap by
• Understanding end-to-end Customer experience
• Identifying and prioritizing improvement areas in digital products and services
• Working with digital product owners, business managers and other stakeholders (e.g. marketing) to agree changes and UX implementation
• Owns and manages the design system, propose new journeys and improve existing journeys in mobile, web and potentially new digital banking channels
• Manage the development of next generation user interfaces working with marketing, technology, internal UX designers and external agencies
• User flows
• Wire frames development
• Behavioral specifications
• Landing pages, microsites
• Manages the UX and design team to:
• Conduct consumer focus groups to initiate & develop usability plans
• Develop UX prototypes in collaboration with partners
• Review application builds & update specifications
• Works closely with the Digital Product Owners, Digital Channel Managers and Technology Development Teams, to handover UX deliverables and to help develop the business case for driving continuous improvement in a customer centric manner
• Identify process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
Requirements
Requirements
Education and Experience
• Advanced degree in information architecture, interaction design or Human Computer Interface (HCI)
• Fluency in English; Arabic is a plus
• Minimum 5 to 8 years of experience in information architecture, including user-centered design, user requirements analysis and usability testing
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.