Job closed
Ref: KP709-2777
Job description / Role
A Senior Manager is required for a Big4 Consulting Company based in Dubai, UAE. The ideal candidate will have a combination of outstanding academic background, strong focus on IT Strategy / Digital Transformation / Customer Experience as well as proven experience in a digital consulting environment.
Responsibilities:
• Developing customer experience strategies
• Performing customer journey mapping and analysis
• Overseeing customer segmentation development and analysis
• Identifying improvements in user experience
• Developing user experience strategies
• Performing user experience assessments
• Developing digital transformation strategies
• Supporting the execution of customer experience and digital transformations, including CRM implementations
• Undertaking workforce digital skills and capability assessments
• Delivering digital workforce transformation
• Developing new customer propositions, products, and services
• Undertaking customer research
• Defining future state customer journeys
• Undertaking current state channel and service design assessments
• Developing and executing service transformation strategies
Requirements
• Consulting experience in Public sector/government industry
• Experience of developing and delivering digitally enabled customer transformation with strong focus on customer experience
• Experience of at least two of: customer journey mapping, customer segmentation, loyalty, product design and agile delivery
• Significant experience working within large, complex projects and teams
• Experience of building sustainable client relationships and to be recognized and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others
• Arabic language skills a plus
About the Company
Building businesses, changing lives
At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.
Who we are.
We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.