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Senior Manager - Digital Strategy / CX (Public Sector)

NSI & Bluefin Talent

Dubai, UAE

Ref: KP709-2777

Job description / Role

Employment: Full Time
Job Duration: Permanent Employment

A Senior Manager is required for a Big4 Consulting Company based in Dubai, UAE. The ideal candidate will have a combination of outstanding academic background, strong focus on IT Strategy / Digital Transformation / Customer Experience as well as proven experience in a digital consulting environment.

• Developing customer experience strategies
• Performing customer journey mapping and analysis
• Overseeing customer segmentation development and analysis
• Identifying improvements in user experience
• Developing user experience strategies
• Performing user experience assessments
• Developing digital transformation strategies
• Supporting the execution of customer experience and digital transformations, including CRM implementations
• Undertaking workforce digital skills and capability assessments
• Delivering digital workforce transformation
• Developing new customer propositions, products, and services
• Undertaking customer research
• Defining future state customer journeys
• Undertaking current state channel and service design assessments
• Developing and executing service transformation strategies


• Consulting experience in Public sector/government industry
• Experience of developing and delivering digitally enabled customer transformation with strong focus on customer experience
• Experience of at least two of: customer journey mapping, customer segmentation, loyalty, product design and agile delivery
• Significant experience working within large, complex projects and teams
• Experience of building sustainable client relationships and to be recognized and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others
• Arabic language skills a plus

About the Company

New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.

Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.

We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.

Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.

Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote.

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